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Frequently asked questions

Our company do not have a showroom, our location is only for production.

However, you are welcome to ask our trade partners whether they have your desired vehicle available in the place.

We are very excited that you have decided to purchase a FRANKIA motorhome. Please contact your dealer for questions regarding delivery times and technical issues. Your dealer will have all of the information you need and can discuss your requests with our order department.

Please contact your dealer with all questions and change requests. Changes and requests imply changes in the purchase contract that you signed with your FRANKIA dealer. As the manufacturer, we can only accept changes, etc. from FRANKIA partners.

FRANKIA offers a 7-year water ingress warranty provided the motorhome is inspected once a year at an authorised FRANKIA partner. The first inspection must be done 12 to 14 months after the vehicle is first registered.

The roof hatches in your motorhome are largely equipped with forced ventilation in accordance with DIN EN 721. For Mini-Heki this is achieved with a non-built-in seal and for Midi-Heki and Heki III with a semi-seal. FRANKIA and our partners are not allowed to close these apertures.

Care & Maintenance

Notes for winter
Tips for your winter holiday and preparing your motorhome for winter

Care and maintenance of batteries
Tips for your lead-acid living area battery
(up to model year 2014)

Care and maintenance of batteries
Tips for your Moll GEL living area battery
(from model year 2015)

Care tips for your motorhome
Important information about caring for your motorhome

Operating Instructions

Would you like to view our current catalogues online or have a printed copy sent to your home? You can view or order the FRANKIA Catalogues 2025 here.

View Catalogues

Service Partners

Emergency Hotlines

Fiat Camper Service: The Fiat Camper Service is available around the clock. You can call the number throughout Europe.   00800 - 342 811 11

Iveco Assistance Non-Stop (IANS): Toll free: 00800 - 483 260 00   Not toll free: 00393 - 112 740 866

Mercedes Benz Customer Assistance Center/Mercedes-Benz Service 24h: 00800 3 777 7777 (365 days/24h)

Dometic: +49 (0) 2572 - 879 191

Truma: +49 (0) 89 - 46 17 20 20

Alde: +49 (0) 9723 - 911 660

Büttner Elektronik Service Hotline: +49 (0) 5973 - 900370

FRANKIA Service